Contact Us
Tel: +86-571-82183675
Fax: +86-571-82750399
Address: No. 890 Zhangjialong Village, Daicun Town, Xiaoshan District, Hangzhou, Zhejiang, China.
Home > Service > FAQ




Q1. Are you a manufacturer or trading company?                      

A: We are a manufacturer.                         


Q2. What is your delivery date?

A: Delivery date is about 10-30 days after receipt of prepayment.


Q3: What are your payment terms?

A: 30% deposit in advance and 70% balance before shipment. L/C is acceptable as well.


Q4. Can you send free samples?

A: Yes, you can get free samples, but the cost of freight is on your side.

1、Provide us your any of the UPS,DHL,FEDEX,TNT account etc.

2、You can call your courier to pick up at our office.

3、You can pay the cost of freight by bank account or PAYPAL.


Q5. How long can I expect to get the sample?

A: Samples will be ready for delivery in 5-7days. Samples will be sent via express and arrive in 3-15 days.


Q6: Once we confirm the sample, can you make sure that the quality of the bulk order will be as same as the sample we confirmed?

A: Yes! The bulk order quality will keep exactly same with previous sample, please do not worry.


Q7: If we are interested in your products, can we go to visit your factory?

A: Of course! Welcome to visit our factory, we will show you the production line, our office, and our traditional life in China. Just one thing, please inform us your route at least 2 weeks in advance so that we can make a perfect journey for you.


Q8. How to order?

A: 1、Send us your specification requirement(Product name, material, composition, width, weight/GSM, color, package) by email.

   2、We’ll send you the quotation.

   3、We’ll send you samples to check the quality and other details.

   4、We can have further negotiation if necessary.

   5、Send us deposit money, we will arrange your order into production immediately. 


Q9. How to ship?

A: 1、Advise us your shipping forwarder.

   2、We can book the ship directly under CIF term.

   3、Once booked ready, we will arrange to shipment the goods to the stipulated place.

   4、Send you all the required documents for customs clearance.